FAQ

How Does the Ordering & Shipping Process Work?

It can happen that certain products are not directly available from our warehouse but they need to be manufactured based on received orders.

In this case we follow a simple 3-step ordering process to ensure transparency and flexibility for our customers:

1️⃣ Place Your Order & Secure It

• Select your products and pay only 10% upfront to secure your order.

• This deposit is fully refundable if you decide to cancel before finalizing.

2️⃣ Receive Shipping Cost & Confirm Manufacturing

• We will provide you with an up-to-date shipping cost shortly after your initial order. The shipping cost excludes potential import duties and local charges such as VAT or GST by your local authorities!

• At this stage, you have the option to step back, cancel your order and receive a full refund, or proceed by paying another 40% to begin manufacturing.

3️⃣ Final Payment & Delivery

• Once manufacturing is complete, you receive another notification to pay the remaining 50% + shipping cost.

• Manufacturing and packaging could take 1-3 weeks, depending on order type and size.

This process ensures that you only commit when you have all the details while allowing us to offer a smooth and efficient order fulfillment experience.

Let us know if you have any further questions! 🚀💧